Shipping Policy

Last Updated:

Thank you for shopping with us. We are committed to delivering your order quickly and securely.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Shipping Times

United States

Estimated delivery time: 5–8 Business Days

United Kingdom

Estimated delivery time: 5–8 Business Days

Europe

Estimated delivery time: 5–9 Business Days

Canada & Australia

Estimated delivery time: 6–12 Business Days

Please note that delivery times are estimates and may occasionally be affected by customs processing, weather conditions, carrier delays, or peak holiday seasons.

Free Shipping

We proudly offer FREE SHIPPING on all orders.

No minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active.

Lost or Delayed Packages

If your package has not arrived within 20 business days from shipment, please contact our support team and we will gladly assist you.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses may require additional shipping fees for reshipment.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging.

We will work to provide a suitable solution as quickly as possible.

Contact Us

For any shipping-related questions, please contact us:

Thank you for choosing us and trusting us with your pet's happiness.